Even though you have been paying your premiums loyally for years, when the time comes to actually use the insurance, you may have questions as to what is actually going on: Is that really the best offer? Why are the representatives asking so many weird questions?

Why Is The Insurance Company Acting Like This?

Below are five answers to those questions, answers the insurance company does not want you to know.

1. The Insurance Company Is Not Here To Help You

Believe it or not, that call you get from the insurance company after your accident is not a friendly one. They may sound like they just need to chat and get some information, but what is really happening? The insurance representative is gathering information to use against you during your claims process.

That’s right. The insurance company you have been paying all these years now has decided it does not want to pay you. To avoid paying you full compensation, they will attempt to negotiate with you so you will accept less compensation than what your insurance contract provides.

With that basic principle in mind, that the insurance company adjuster is not here to help, what else should you know?

2. You Should Have A Lawyer Review Any Settlement Offer You Receive

Particularly if you are being pressured to accept the offer now or in an uncomfortably short period of time. Interpret that pressure as a sign to have the offer reviewed by an attorney. Initial offers usually overly favor the insurance company and are drafted with negotiations in mind.

3. The Claims Representative Or Adjuster May Not Be Telling You The Full Truth About Your Claim Or Evidence

Again, that representative’s job is to protect the insurance company’s bottom line and the methods used are often unsavory.

4. The Claims Adjuster Attempts To Be Friendly In The Hopes That You Will Believe You Do Not Need An Advocate

Of course, the claims adjuster is advocating for the insurance company, so you should be sure to have someone on your side, too, no matter how friendly the adjuster seems to be.

5. The Insurance Company May Offer To Pay For Some Of Your Damages, But Not Others That Are Covered By Your Insurance Contract

Some of those costs could include prescriptions, physical therapy and other resources necessary for a meaningful recovery.

Turn To Aggressive Attorneys For Guidance — And The Best Results

Call us to schedule your initial appointment: 404-565-1621. You can also reach us online. We will listen to your story and help you understand your legal options. We seek to maximize compensation for accident victims. With offices in Macon and Atlanta, we serve injury victims and their families nationwide.

More Information About Our Practice Areas

If you’d like to learn more about the types of cases the McArthur Law Firm handles, read through some of our in-depth articles below. We explore all different types of cases that we have handled.

About our firm

Case results

Truck Accident

$20 MILLION
Verdict

Car crash

$15 MILLION
Verdict

Traumatic Brain Injury

$10 MILLION
Settlement
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Client testimonials

Mr. Josey and the staff at McArthur law firm handled my case with professionalism and precision.

I live in the Albany area and Mr. Josey made time to come sit with me and listen to my cares and concerns pertaining to the case. I was given the best insight and advice along the way. I highly recommend this team.

Monique M.

The McArthur Law Firm gave me exceptional service from beginning to end. The entire staff is very caring and helpful. You feel welcomed as you walk in the door. I would not hesitate to use them again or refer them to anyone I know as the best Attorneys in Macon, Ga.

Melanie D.

In September 2019, my mom and sister suffered a horrific accident with a tractor trailer taking the life of my sister. Overwhelmed with shock and grief, my family and I didn’t know where to start with recovery. A relative researched and referred McArthur Law Firm after finding credible reviews for their trustworthy professionalism. I can’t speak enough of selecting Attorney Jessica Edmonds. She was our beacon of hope at time we felt limited. Jessica took the time to understand the unfortunate mental, emotional and physical trauma my Mom was dealing with. She thoroughly investigated and identified the root cause of what happened on that fatal day. More importantly, we able to just focus our attention on her healing plan. She successfully reached a fair settlement in a short time. We appreciate her and the McArthur Law Firm staff’s friendly, knowledgeable and responsive service. I highly recommend Jessica Edmonds for anyone seeking genuine representation and impeccable service! My family and I are eternally grateful. Thank you, Jessica.

Teresa S.
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Nationally Recognized

Our Fouding Attorney, Katherine L. McArthur, was featured on the cover of Super Lawyers Magazine in February of 2024.
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Board Certified Specialist

Attorney Katherine McArthur is dual board-certified in Civil Practice Advocacy and Civil Trial Law by the National Board of Trial advocacy.
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